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A case study of best practices for DOCSIS network incident management and monitoring in ITIL 4 service management environment
(2022)
This study of best practices for DOCSIS network incident management and monitoring in ITIL 4 service management environment, was commissioned as part of an incident management development project.
The focus of this ...
Bringing knowledge management to Professional Services team : case: Acrelec Nordics
(2022)
The Professional Services team has been focusing on meeting market demand for self-checkout solutions for a long period of time. The pandemic provided an ideal opportunity to re-evaluate the Professional Services team's ...
